Managing billing

Settings › Billing is where the dealership owner changes plans, pays, downloads invoices and, if needed, cancels. This page walks through each task.

The Billing page #

Open Settings › Billing.

(open full size)

1. Current plan. Plan name, price per month or year, subscription status, and how you are billed: "invoice (manual)" or "stripe".
2. Included. What your plan includes (check mark, dash or a number).
3. Usage. What you use now against each limit. See Plans, limits and trials.

Owners also see Change plan, Requests (when you have any) and Cancel subscription. Everyone with access sees Invoices.

Change your plan #

1. Under Change plan, find the plan you want and select Switch to ….
2. What happens next depends on your account:
   • During your trial, the change applies immediately ("Plan changed").
   • After your trial, it becomes a request ("Plan change requested"). The MotoDealerHQ billing team confirms it and adjusts your invoice. You can follow it under Requests.
   • If you pay by card through Stripe, the button opens Stripe's billing page instead, so the price and any proration are handled there.
3. A downgrade only works if your current usage fits the new plan. Otherwise you see which limits are in the way, for example "Locations: using 2, plan allows 1". Reduce your usage first and try again.

You can have one pending request at a time.

Pay by card #

1. Under Current plan, select Pay by card (Stripe).
2. Stripe's secure checkout page opens. Enter your card details there; MotoDealerHQ never sees your card number.
3. You come back to Settings › Billing. Your status updates once Stripe confirms the payment, usually within a minute. Coming back from checkout on its own doesn't count as payment.

Once you pay by card, the button changes to Manage card, invoices and plan.

Manage your card and invoices in Stripe #

1. Select Manage card, invoices and plan.
2. Stripe's billing portal opens. There you can:
   • update your card;
   • download invoices and receipts;
   • switch plans or cancel, if MotoDealerHQ has enabled those options in the portal.
3. Changes you make there appear on Settings › Billing within a minute.

Invoices #

The Invoices table lists every MotoDealerHQ invoice with its number, amount, status, issue date, due date and paid date.

• With invoice billing, MotoDealerHQ marks an invoice paid only after recording your payment (for example a check number). Nothing is marked paid automatically.
• With card billing, invoices that Stripe confirms as paid are recorded here automatically.

Cancel your subscription #

1. Scroll to Cancel subscription at the bottom of Settings › Billing.
2. Optionally enter a reason.
3. Type CANCEL in the confirmation box and select Request cancellation.
4. The MotoDealerHQ team follows up. When the cancellation is approved:
   • the console becomes read-only;
   • your public website goes offline;
   • your data is kept, so you can still export it or come back later.

If you pay by card, you can also cancel from the Stripe billing portal when that option is enabled.

When your account is past due or suspended #

A suspended or cancelled console is read-only, but Settings › Billing still works: you can see invoices, pay by card (when available) and send plan or cancellation requests. See what each account status means.

Tips #

• Only one plan or cancellation request can wait at a time. If you change your mind, ask MotoDealerHQ to reject the pending one.
• If Pay by card says your card subscription is already set up, use Manage card, invoices and plan instead. This stops a second subscription from being created.
• Give a reason when you cancel. It helps the MotoDealerHQ team follow up with the right options.

Permissions #

Limitations #