The audit log

The audit log is a running record of important changes in your dealership: who did it, what they did, which record it touched and when. Use it to answer questions like "who changed this price?", "who invited this person?" or "what did support do while they were in our account?".

Open the audit log #

1. Open Settings › Audit log.
2. The newest entries are at the top, 50 per page. Use Older → and ← Newer to move between pages.

(open full size)

1. Record type. Show only entries about one kind of record, such as vehicle, lead, user or tenant_settings. The list only offers types that appear in your log.
2. Actor. Who made the change: a team member, system for automatic work (scheduled tasks, imports), or MotoDealerHQ support.
3. Action. What happened, in plain words, for example "Media retention scheduled". Hover over it to see the exact action code, such as media.retention_scheduled.
4. Details. Extra facts recorded with the change, such as the old and new status. Anything that looks like a password, key or token is removed before it is stored.

Each entry also shows the When time, the Record (type and number) and the IP address the change came from.

Find a specific change #

1. Pick the Record type, for example vehicle. The list reloads straight away.
2. Look for the record number in the Record column. The number is the one in the record's web address in the console (for example /inventory/326).
3. Read Actor and When to see who changed it and when, and Details for what changed.

What gets recorded #

A few examples of what you'll find:

• People and access: invitations sent, accepted and revoked; role or location changes; members removed; custom roles created, edited and deleted.
• Settings and website: settings saved, domains added or made primary, theme changes, pages and promotions created or deleted, setup wizard steps completed, go-live requested, approved or sent back.
• Sales and inventory: vehicles created, updated, photos removed, leads and appointments created or updated, deposits and deals.
• Privacy: customer exports (with how many rows), consent changes and customer erasures.
• Billing: plan changes and plan or cancellation requests.
• Support: support access granted and revoked, support sessions started, and every action taken in a support session.

Actions taken by MotoDealerHQ support #

When MotoDealerHQ support works in your console (only possible while you have granted access), every action they take appears with the actor Platform support: their email. The start of each support session is recorded too. See Support access.

Tips #

• Check the log after a team member leaves, to confirm what they did in their last days.
• Filter by user to review every change to staff access.
• Filter by support_access_grant to see when support access was granted or revoked.

Permissions #

Limitations #